A housekeeper finishing a room at golden hour

The operating layer for passionate hoteliers.

Automate the work behind the scenes so you can spend more time creating memorable guest experiences.

Disconnected systems are stealing the human touch.

Operations never stop

Every day begins with another list.

Systems don't talk

Information lives across disconnected systems.

Teams are stretched

Great people are harder to find than ever.

Guests still expect more

Every interaction still shapes the guest experience.

Give your team their time back.

MasterKey reads every system your hotel already uses, works out what deserves your attention, explains why, and completes the work after a single approval.

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A hotel reception at the start of the day

Who’s behind it

Built by hotel people, not software people.

We ran properties before we built this. Then we sat with forty more operators across Australia and New Zealand and asked what actually keeps them at the desk. MasterKey is the answer to that question.

35+
years in hospitality
40+
operators interviewed
AU / NZ
built here, for here

Founding team

Three founders, one property at a time.

We build alongside the operators who run hotels every day — and we’d rather ship something they actually use than something that only demos well.

The MasterKey founders — Christopher Devon Chen, Eric Kladsamniang, Conrad Pender
Christopher Devon Chen
Co-Founder & CEO
Eric Kladsamniang
Co-Founder & CTO
Conrad Pender
Co-Founder & COO